Business Manager
Owns the brief, the priorities and the escalation path.
The people who own the handoffs.
HQ connects every critical decision—from the factory brief to the final delivery—with an operating role that knows the product, the plan and the next move.
Meet your operating team
Sourcing Manager
Turns product intent into supplier actions and decisions.
Quality Lead
Defines what gets checked before inventory moves forward.
Fulfillment Manager
Keeps inventory, order work and exceptions connected.
Logistics Coordinator
Tracks the route, milestones and delivery escalation.
One operating team. Every critical handoff.
The facilities and specialist partners can change by route. The operating brief, the responsible people and the escalation path stay connected.
Portraits are role representations, not employee identities.Your products cross facilities. Accountability should not.
HQ runs one connected operating path across sourcing, quality, inventory, fulfillment and delivery. When the plan changes, your team should know who is deciding what happens next.
The HQ operating modelWe do not hand the operation off.
Each stage has one decision, one operating owner and one boundary that should be visible before work begins.
HQ translates the product brief into a factory plan.
HQ shortlists and follows up with suppliers against the agreed product, volume and commercial requirements.
- Operating owner
- Sourcing Manager
- Decision
- Who is worth sampling
- Visible boundary
- Production remains with the selected supplier
Meet the operators behind the operation.
Choose a responsibility or search by the problem your team needs HQ to own.
5 operating roles
Aligns the operating brief, commercial priorities and escalation path. Keeps sourcing, quality, inventory, fulfillment and delivery decisions attached to one account context.
- Owns
- Priorities, cadence, escalation
- Works with
- Every operating role
Translates product, target cost, volume and timing into supplier actions. Coordinates sampling and commercial follow-up against the approved brief.
- Owns
- Supplier shortlist, sampling path
- Works with
- Quality Lead, Business Manager
Connects the inspection scope to the approved product requirements, records findings and makes the release, rework or further-check decision visible.
- Owns
- Inspection scope, release record
- Works with
- Sourcing and Fulfillment Managers
Connects available inventory, handling requirements and order exceptions to the agreed warehouse and fulfillment setup.
- Owns
- Inventory record, order exceptions
- Works with
- Business Manager, Logistics Coordinator
Coordinates the approved freight and delivery partners while keeping shipment milestones, exceptions and escalation attached to the operating record.
- Owns
- Route milestones, exception follow-up
- Works with
- Fulfillment Manager, carrier partners
One accountable path does not mean pretending every asset is ours.
HQ owns the operating brief.
Requirements, approved samples, release decisions, inventory logic and escalation stay connected to one accountable plan.
Specialists execute defined work.
Factories, regional facilities, freight and delivery partners perform the parts selected for your business and route.
The boundary is named before work begins.
The responsible party, service scope, cost and operating assumption should be visible in the approved proposal.
Source in China. Fulfill worldwide.
HQ connects sourcing and warehouse operations in China with global shipping and regional fulfillment. Our China warehouse operation has 15 years of history; our US warehouse went live in August 2026, with an EU warehouse planned for 2027.
- China warehouse
Sourcing, quality work and origin inventory close to the factory.
- United States warehouseLive
US inventory and domestic order fulfillment are now live.
- European Union warehousePlanned
Planned regional inventory and fulfillment capability.
China origin → worldwide deliveryLive and planned warehouse states
The model fits when the chain matters more than one isolated rate.
HQ may fit when…
- You need China sourcing or QC connected to fulfillment
- You want one escalation path across several handoffs
- You need inventory positioned around customer markets
Another model may fit better when…
- You only need a single spot shipment
- You prefer to manage every provider directly
- Your priority is the lowest isolated quote regardless of the wider chain
Show us the handoffs you are managing today.