Ship
HQ can receive returned goods, inspect the agreed condition points, provide evidence and route the unit to restock, repack, replacement, reshipment or another approved disposition.
Detailed quote within one business day · Scope and route confirmed before approval
How returns work with HQ
A return is either money you can recover or money you're losing. The inspection is what tells you which.
Received at the hub
Customers return goods to the available location confirmed for their market. US handling can use the current US warehouse; EU handling depends on the approved partner route until the planned EU warehouse launches.
Opened and inspected
Not every return is broken. Sometimes it's the wrong size, sometimes it's sealed and sellable. We open it, photograph it, and grade it.
What HQ handles
Disposition by your rules
Sellable units go back to inventory. Damaged ones get destroyed with proof, or returned to the factory if you want to fight the QC. You set the rule; we run it.
Why sellers handle returns through HQ
Identity, condition, completeness, packaging and resale status should be recorded separately.
We open and photograph each item, then grade it sellable, damaged, or destroyed. No blind write-offs.
What's still good goes back on the shelf and back into your inventory counts, same day.
Destroyed units come with photos and a record, so you can claim it and move on.
Condition, reason code, and disposition per SKU. You see the patterns, not a mystery number.
How it works
You set the rules once. We run them on every box.
Tell us what's restockable, what's not, and where returns should land.
Each return is opened, photographed, and graded against your rules.
We restock, destroy, or return to factory — and log every decision so you can audit it.
You set the rule, we apply it. Most sellers give us a one-page standard — sealed box and clean item goes back on the shelf, anything else gets graded. We photograph each call so you can override it if you disagree.
We destroy them with photos and a dated record, or ship them back to the factory if you want to push back on the supplier. No item disappears without a logged decision.
US returns can use the current US warehouse when the product and account are eligible. EU return handling must be confirmed through the available partner route until the planned EU warehouse launches.
Yes. The same line that grades returns also checks new factory batches before they go into inventory. It's the same QC process, run on the way in.
We document exactly what arrived. If it's sealed and sellable, we restock it and give you the photos to push back on a refund with. That's a common one — and easy money to recover.
Share product types, return reasons, inspection depth and allowed dispositions. HQ will map the workflow.
