HQ ships from China to more than 120 countries, but coverage is not a single switch. The practical question is which route, service level and DDP option is available for your product and destination.
Two orders going to the same country can travel differently. Weight, product category, address type, duty treatment and season all change the answer.
The regions we plan around
| Region | Typical options | What to confirm |
|---|---|---|
| North America | Air and DDP parcel; sea consolidation for larger volumes. | Duty treatment, address type, product restrictions. |
| United Kingdom and Europe | DDP parcel and air; sea for planned inventory. | VAT, importer of record, product compliance. |
| Australia and New Zealand | Air and DDP parcel; sea for heavier stock. | Biosecurity rules for certain materials. |
| Middle East | Air and DDP parcel on supported lanes. | Product restrictions and documentation. |
| Latin America | Air and DDP on selected lanes; sea for bulk. | Customs variation by country and tax ID requirements. |
| Asia | Air, road and sea depending on the border. | Local tax registration and clearance rules. |
This is a planning map, not a list of guaranteed lanes. Route availability changes with carrier capacity, customs rules and the product itself.
Why two orders to the same country can ship differently
- Weight and size. A parcel route and a pallet route have different economics.
- Product category. Batteries, liquids, cosmetics and food face extra checks.
- Address type. A residential delivery and a business address can use different services.
- Duty treatment. DDP may be available on one lane and not another.
- Season. Peak capacity and customs queues change transit times.
DDP availability is route-specific
DDP is a commercial term, but it depends on an operational chain: a carrier that accepts the goods, a customs process that supports the seller as importer, and a destination where the duty can be paid as planned. Not every product and lane supports that.
Confirm four things before quoting a delivered price: the product category, the destination, the order value and the carrier. If any of them changes, recheck the DDP option. Our DDP delivery page explains the operating model.
What to send to confirm coverage
- Destination countries and the share of orders going to each.
- Product category, weight and dimensions.
- Monthly volume and peak volume.
- Whether prices must include duty and taxes.
- Any product compliance documents you already hold.
With that information, a route can be confirmed instead of guessed. Start with global shipping or send us your destination mix.
FAQ
Do you ship to my country?
HQ ships to more than 120 countries. Coverage changes by route, product and service level, so send the destination and product details for a specific answer rather than relying on a country list.
Is DDP available everywhere?
No. DDP depends on the lane, the product category and the destination's customs process. Confirm it for each route before you promise a delivered price.
How long does shipping take?
It depends on the route and service. Sea, air and DDP parcel options have different transit windows, and customs or peak season can add time. Ask for the transit range on the specific lane.
Can you handle batteries or liquids?
Some routes can, some cannot. It depends on the carrier, the destination and the product documentation. Send the product details before assuming a route is available.
What if my country is not covered?
Coverage changes as carriers and routes change. Ask with your destination and volume. A route that is unavailable today may be available on a different service or at a different volume.
