Fulfillment Guide · 4 entries
All Fulfillment Guide notes
The operating side of fulfilment: inventory position, store integration, packing rules, route decisions and the return loop.
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4 entries
Store & position: stock states that survive a promise date
The difference between owning inventory and being able to sell it is a state definition the whole team shares.
Fulfill & deliver: from pick list to delivery milestone
Order checks, packing requirements and delivery milestones that tell the team what to do when something slips.
Route & cost: reading a landed cost before approving it
A route decision is a responsibility map: transport, duties, clearance, delivery and exceptions each need an owner.
Returns & recovery: the disposition decides the value
A return is finished when someone decides what happens to the product, not when the parcel is scanned back in.